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Refund policy

Last Updated: July 17, 2026

Effective Date: July 17, 2026

At KYVA, we want you to feel confident trying our products. If you are not completely satisfied with your first purchase, we are here to help.

30-Day Happiness Guarantee

We offer a 30-day Happiness Guarantee for first-time customers. If you are not satisfied with your first order, you may request a refund within 30 days of the delivery date of your initial purchase.

The Happiness Guarantee applies only to your first order placed directly through kyvastrips.com.

The no-return portion of the Happiness Guarantee is limited to one box from your eligible first order. If your first order contains more than one box, any additional boxes must be returned unopened, unused, intact, and in their original packaging to qualify for a refund.

Refund requests must be submitted by contacting us at support@kyvastrips.com.

Eligibility

To qualify for a refund under our Happiness Guarantee:

  • Your request must be made within 30 days of your order being delivered.
  • The order must be your first purchase from KYVA.
  • The purchase must have been made directly through kyvastrips.com.
  • You must provide your order number and any information reasonably requested to verify eligibility.
  • Only one box may be refunded without a return per customer, household, or shipping address.

The one-box no-return limit applies regardless of how many boxes were included in the first order.

Returns Required for Additional Boxes

If an eligible first order contains two or more boxes, only one box may be refunded without a return. To receive a refund for any additional boxes, you must contact us for return instructions and return those boxes to KYVA.

Each additional returned box must be:

  • Unopened and unused
  • Intact, undamaged, and complete
  • In its original packaging
  • Returned in accordance with the instructions provided by our support team

Additional boxes are not eligible for a refund if they have been opened, used, damaged after delivery, are missing contents, or are otherwise not in resalable condition. Refunds for additional boxes are issued only after the returned products are received and inspected.

Do not send products back without first contacting support@kyvastrips.com for return instructions.

What Is Refunded

The no-return refund is limited to the purchase price actually paid for one eligible box.

For discounted, bundled, multi-box, or subscription orders, the refund amount for each eligible box is based on the effective per-box price actually paid after discounts. Additional boxes are refunded only after the required return is received and approved.

Shipping charges, expedited shipping fees, gift wrapping, and other optional service fees are generally non-refundable. Taxes will be handled as required by applicable law.

Refunds are issued to the original payment method used during checkout.

Subscription Orders

If your order is part of a subscription, you remain responsible for managing or canceling your subscription before your next renewal date.

Receiving a refund does not automatically cancel your subscription.

You can manage your subscription at any time through your customer account or by contacting our support team.

Damaged, Defective, Missing, or Incorrect Orders

The one-box no-return limit above applies to refunds requested because a customer is dissatisfied with the product. It does not limit any rights you may have for products that arrive damaged, defective, missing, or incorrect.

If there is a problem with your order, contact us as soon as possible at support@kyvastrips.com. Including photos of the package and product may help us resolve the issue more quickly.

Depending on the situation, we may offer:

  • A replacement
  • A refund
  • Store credit
  • Another appropriate resolution

Processing Time

Once a refund has been approved, it is typically processed within 5 to 10 business days. The exact timing depends on your financial institution or payment provider.

Non-Refundable Purchases

We may decline refund requests involving:

  • Purchases made through third-party retailers or marketplaces
  • Requests submitted after the 30-day eligibility period
  • Additional boxes that are not returned in the required condition
  • Abuse of our refund policy
  • Fraudulent activity
  • Excessive refund requests
  • Orders that violate our Terms of Service

Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider. We are committed to resolving issues quickly and fairly whenever possible.

Policy Changes

We reserve the right to modify or discontinue this Refund Policy at any time. Changes apply only to purchases made after the updated policy becomes effective.

Nothing in this Refund Policy limits any rights or remedies available to you under applicable law.

Contact Us

If you have questions regarding this Refund Policy or would like to request a refund, please contact:

DSLV Labs LLC
Email: support@kyvastrips.com

We strive to respond to all customer inquiries as promptly as possible.